ОВЛАДЯВАНЕ НА КОМУНИКАТИВНИ УМЕНИЯ И УМЕНИЯ ЗА ВОДЕНЕ НА ДЕЛОВИ РАЗГОВОРИ
Търговски умения, Управление на бизнеса, Човешки ресурси15 – 16 май 2017 г., 9.30 – 17.30 часа
София, зала КИТОВ ЦЕНТЪР, ул. „Люлин планина” № 33 а
Лектор – Ася ИВАНОВА
Цели на обучението:
Да се тренират и развиват умения за:
- основни комуникативни действия, еднопосочна и двупосочна комуникация, себеутвърждаващо поведение, добро слушане, добро говорене.
- делово общуване в екипа, вежливост при разговори с колеги и клиенти, коректност на информацията, увереност при поднасяне на информацията, толерантност, защита на вътрешнофирмената политика.
- използване на всички предимства на ефективното общуване за развитие на деловите и търговски отношения.
- оценяване предимствата на добрите практики за ефективно общуване в личните взаимоотношения;
Учебно съдържание:
Презентации, упражнения и симулации (поставяне в роли, имитиращи реални ситуации).
Програма
Първи ден – Базови комуникативни умения
Въведение:
- Що е то „комуникация“?
- Видове комуникация;
- Елементи в процеса на комуникация;
- Етапи на комуникацията;
- Общ модел на общуването;
Видове комуникация в зависимост от възможностите за обратна връзка
- Еднопосочна комуникация. Предимства и недостатъци. – проиграване и презентация.
Ефективност на еднопосочната комуникация. Случаи на подходяща употреба – проиграване, дискусия, презентация.
- Двупосочна комуникация.
- Слушане. Добро слушане. Активно слушане. Пасивно слушане. Бариери пред слушането.
- Говорене. Ефективно говорене. – проиграване, работа в групи, дискусия
- Задаване на въпроси. Обратна връзка. – работа в групи, индивидуална работа, презентация
Обратна връзка. „Ти-комуникат”, „Аз-комуникат” – проиграване и презентация
Неефективни начини за общуване – проиграване, дискусия, презентация
Закриване на деня
Втори ден – Базови комуникативни умения. Делова комуникация
- Ефективни и неефективни начини за: изразяване на съгласие, несъгласие. Поощряване, похвала. Изказване на забележка.
Проиграване, групова работа, дискусия, презентация.
- Ефективни и неефективни начини за правене на предложение.
- Отказ.
Проиграване , групова работа, дискусия, презентация.
- Провеждане на делови разговор. Структура. Представяне, идентифициране. – проиграване и презентация.
- Въпросите и отговорите. Питането.
- Дискурс. Краткост и яснота. Време. Позитивност.
- Съобщаване на приятна и неприятна информация.
- Приемане на приятна или неприятна информация, жалби, възражения, забележки.
- Поведение – усмивка, динамизъм, директност.
Участниците в обучението получават сертификат.
Китов Център гарантира винаги високо качество.
Най-добрите специалисти ще отговорят на всички ваши въпроси.
Ефективни обучения в малки групи.
Цена 340 лева без ДДС
Сумата се превежда по сметката на КИТОВ ЦЕНТЪР ЕООД
BG13BUIB98881045896700; BIC: BUIBBGSF
За втори и следващ участник от една организация – 10% отстъпка.
В цената са включени лекции, печатни материали, кафе-паузи и обяд – кетъринг „Матти Ди”.
В платежното нареждане моля впишете датата на семинара.
Краен срок за записване до попълване на местата.
Местата за семинара са ограничени. Заявката е активна при получено плащане
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